Our Customer Service Promise

Our Customer Service Promise sets out the standards that our clients can expect from Niall O'Shea Builders Limited.

Our employees will:

  • Give you accurate, helpful and timely information
  • Conduct themselves in a fair, reasonable and professional manner
  • Treat you with courtesy and respect
  • Check that all suppliers and contractors work according to the terms and conditions of their Service Provider Contract
  • Provide you with an estimated time of completion by considering the complexity and work involved.

When you contact us we will:

  • Respond to you as quickly as possible
  • Acknowledge your written correspondence as soon as possible, but no later than 10 working days from the date of receipt
  • Where possible, fully answer the questions or issues you have
  • When appropriate and if possible, provide you with alternative contact details for any further information.

When you need to know about the services available to you, we will:

  • Provide you with information about the standard of service you can expect
  • Write in plain English
  • Ensure relevant employees can explain the service to you
  • Point to resources including brochures and the internet
  • Make sure all information is accurate, consistent and up-to-date.

When you deal with us, you have a right to:

Have your privacy respected:
  • Personal information will be kept secure
  • Personal information will only be used for the reason it was collected, unless you have given consent or by law it is permitted.

Help us to help you

  • Notify us of any change to your contact details
  • Let us know if you will be late or are unable to keep an appointment
  • Let us know if you are unable to reply to a request for information on time
  • Treat our employees with courtesy

Measuring our performance

  • We have a customer focus and are committed to continuous improvement
  • We have a commitment to employee development to ensure skilled employees, who are sensitive to your needs
  • Your suggestions or complaints will be used as well as information from customer surveys, to assess and improve our performance
  • We will review this customer service charter each year.

How to give us feedback

We welcome feedback on our performance for areas that it does well and for areas of improvement. Should you wish to contact us then click here.